GIFT BOX FAQ

We will ensure that your loved one receives something extraordinary by carefully wrapping your items in a white tissue paper, a Rhage card and your personal note. It then gets packed into our Deluxe Gift Box, all tied up beautifully with a ribbon.

How can I order a gift box to be sent as a gift?

Once you have made your purchase simply put the recipients details instead of yours in the SHIPPING ADDRESS section. At this point please ensure that your shopping cart has no other items which does not need to be delivered to that address. The gift box will be packed with your personal message and delivered to you recipient.

How many items can a deluxe gift box hold?

You can fit up to three pieces of clothing beautifully packed into the deluxe gift box. If you are ordering lots of items, you may need more than one box. Please do not hesitate to call us if you need assistance regarding this. As packing quantities may vary depending on the style and size of clothing purchased.

Can I add a gift message to my order?

Yes, you may add a personal message in the ORDER COMMENT box at the checkout.

Please enter these details in sequence in the ORDER COMMENT box.

1 - TO              (e.g. Dear Mum)

2 - MESSAGE    (e.g. Happy Birthday! Hope you enjoy your gift)

3 - FROM          (e.g. Lot’s of Love, your son Mark)

This message will be handwritten. In the event that you have forgotten to send this information with your order, do not worry! Just call us with the above details and your order number.


GIFT CARD FAQ

How do I redeem my gift card?

Simply enter the COUPON CODE on your gift card in the COUPON BOX box at the checkout.

Is there an expiry period for my gift card?

Gift cards are valid for 6 months from the date of purchase.

Where can I use my gift card?

You can use your gift card to purchase all items available across our website, except gift cards and e-gift cards.

How will my card be delivered?

It will be delivered through our courier service just like our other items and the same rates will apply.

Can I add a message to my gift card?

Yes, you may add a personal message in the ORDER COMMENT box at the checkout.

Please enter these details in sequence in the ORDER COMMENT box.

• TO             (e.g. Dear Mum)

• MESSAGE    (e.g. Happy Birthday! Hope you enjoy your gift)

• FROM          (e.g. Lot’s of Love, your son Mark)

This message will be handwritten. In the event that you have forgotten to send this information with your order, do not worry! Just call us with the above details and your order number.

How can I order a gift card to be sent to a loved one?

Once you have made your purchase simply put the recipients details instead of yours in the SHIPPING ADDRESS section. At this point please ensure that your shopping cart has no other items which does not need to be delivered to that address. The gift box will be delivered to your recipient with your personal message.

Do I have to redeem the full value of my gift card at once?

The value of the gift card has to be fully utilized at the time of redemption. There will be no cash refund.

E GIFT CARD FAQ

What are e gift cards?

E-gift cards are electronic gift cards that can be used for shopping online at our website. We will send it to your loved one via e-mail.

How do I redeem my e-gift card?

Simply enter the COUPON CODE on your e-gift card in the COUPON CODE box at the checkout.

Is there an expiry period for my e-gift card?

You can use your e-gift card to purchase all items available across our website, except gift cards and e-gift cards.

Where can I use my e-gift card?

You can use your e-gift card to purchase all items available across our website, except gift cards and e-gift cards.

How will my e-gift card be delivered?

You will get it to your inbox (e-mail)

How can I send an e-gift card to a loved one?

Please ensure to enter these details in sequence in the ORDER COMMENT BOX at the checkout for us to process this accurately.

1. TO                                        (e.g. Dear Mum)

2. RECIPIENTS E-MAIL ADDRESS  (e.g. mum@gmail.com)

3. MESSAGE                               (e.g. Happy Birthday! Hope you enjoy your gift)

4. FROM                                     (e.g. Lot’s of Love, your son Mark)

5. SENDERS E-MAIL ADDRESS        (e.g. son@gmail.com)

This message will be handwritten. In the event that you have forgotten to send this information with your order, do not worry! Just call us with the above details and your order number.